• Credit rules

    What is SONGMICS Credit?

    1. Definition: The credit is exclusively available in SONGMICS E-Mall. It is the reward after space, reviewed, completed orders, took part in sales promotion, or any other related activities via SONGMICS E-Mall.
    2. Validity: The credit can be accumulated and valid for 1 year. It will automatically expire after one year from the time it was received.
    3. Credit Consumption Logic: The credit will be used according to its sequence of expiry date.

    How to acquire Credit?

    Totally 4 ways to acquire credit:
    1.Initial registration: After account registration in E-mall completed, the registration will be rewarded 500 credits and it is one-off only.
    2.A confirmed completed order will be rewarded 1,500 credits.
    3.Any review for any product, once approved, will be rewarded 100 credits.
    4.Sharing on social media: Sharing of product details pages, or contents in blog will be rewarded 500 credits for each share.
    How to acquire credit Credit
    1 Registration 500
    2 Complete order 1500
    3 Review 100
    4 The relative pages link addresses of E-mall sharing 500

    How to use credit?

    1.New arrivals trial: SONGMICS members, with more than 15,000 credits, are able to apply for the trial. After you submit your application, it will be reviewed by our staff and we will contact you to arrange the shipment. the credits will be deducted afterrwards and won't be refunded by our staff, we will contact the applicant and arrange shipment. 15,000 credits will be deducted and non-refundable.
    2.Some special offers like credits used as cash or coupon will be offered randomly.
    3.More credit exchange activities are coming soon.

    Notes

    1.On condition any violations, such as fraud, malicious cash, etc., have been found during credit acquiring or using, your qualification of acquiring credit will be canceled. All credits acquired in the activity, including used and unused, will be confiscated. The violations are liable according to relative laws if necessary.
    2.If the account is stop to be used, all credits and relative rights of use will be canceled.
    3.The credit cannot be exchanged for cash or possession transferred.
  • Shipping & Return

    Shipping

    All relative services from Songmics E-mall are available only to clients located in service reachable areas. Please be noted that service reachable areas here only limit to 48 contiguous states of United States, excluding Alaska, Hawaii, PO boxes, APO, FPO, DPO address and Peutro Rico. According to our delivery policy, delivery and shipping destinations are limited. To complete the order, clients should have valid billing address and shipping address in required areas.

    Return & Refund

    We offer the 30-day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery or 40 days of purchase. You will only need to pay the return shipping fees. Please send email to customerservice@songmics.com to notify us once you ship out the product. Order number and reason for product return shall be included in the email(photos attached if necessary). Full refund will be applied after refund/order cancellation request is received via email by our customer care department and the product is returned to us.
  • Privacy Policy

    Wuppessen, Inc. protects personal information and will never sell, rent or share your information in any way and under any situation without your own authorization.

    Cookies and IP Addresses

    Wuppessen, Inc. is firmly committed to our customers' privacy. Your IP address is used to help identify you and your shopping cart and gather general demographic information. We use cookies to keep track of your shopping cart and for other purposes like personalizing the site. Cookies are a small piece of information stored by your internet browser to your computer's hard drive. Your browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the site will not be able to recognize your cart, your account, or any personalization. We do not and cannot use cookies to gather your confidential information that may be stored on your hard drive. Third Party advertisers also help us display tailored content to our customers and serve ads on our behalf. These advertisers may also utilize cookies and/or web beacons to measure effectiveness, efficiencies, etc. of the sites.

    Personal Information

    Our site uses forms for you to request information, products and services. We collect your contact information, including addresses, email addresses, phone numbers, and financial information. All collected information is used for the benefit of Wuppessen, Inc. to send information to customers about orders, to fulfill orders, to process and collect payments, to send promotional marketing material about our company and partners, and to contact customers about orders when necessary. Demographic and profile data is also collected at our sites. We use this data to tailor your experiences at our sites, to show you content that we think you might be interested in, and to display the content according to your preferences.
  • Term of Use

    This Website (this"Site") is owned and operated by Wuppessen, Inc. ("Wuppessen"). Your use of this Site is conditioned on your acceptance of these Terms of Use (these "Terms"). By accessing, using or browsing this Site, you acknowledge and agree to be bound to these Terms. If you do not agree to these Terms or if you do not agree with our Privacy Policy, please do not use this Site. Any use of this Site inconsistent with these Terms is deemed unauthorized access. We reserve the right to make changes to these Terms at any time, without notice to you, by posting changes on this Site. Check back from time to time to ensure you are aware of any updates or changes to these Terms.

    Intellectual Property

    Wuppessen owns all rights, title and interest in this Site, all text, content, graphics, interfaces, code and materials, the look and feel, selection and arrangement, design and organization of this Site, and the compilation of the content, code, data and materials on this Site, including all intellectual property and proprietary rights. This Site is copyrighted as a collective work under United States and other copyright laws, and is the property of Wuppessen. All trademarks, service marks, and trade names on this Site (collectively the "Marks") are trademarks or registered trademarks of, and are proprietary to, Wuppessen or other owners that have granted Wuppessen the right and license to use such Marks.

    Copyright Complaint Policy

    Infringement Notification: If you believe in good faith that materials hosted by us infringe your copyright, please provide the written information requested below. (To contact us for any other reason, please use the Contact Us link on the Site.)

    Please provide the following information in the following order (including Paragraph Numbers):

    1. A clear identification of the copyrighted work you claim was infringed.
    2. A clear identification of the material you claim is infringing the copyrighted work, and information that will allow us to locate that material on the Site, such as a link to the infringing material.
    3. Your contact information so that we can reply to your complaint, preferably including an email address and a telephone number.
    4. Include the following statement: "I have a good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law." 5. Include the followi