Specifications:
- Color: Smoky Gray
- Material: Particleboard, Plush, Sisal
- Product Size: 19.7”L x 13.8”W x 45.3”H (50 x 35 x 115 cm)
- Product Weight: 22.7 lb (10.3 kg)
- Max. Static Load Capacity Total: 110 lb (50 kg)
Package Contents:
- 1 x Cat Tree
- 1 x Accessory Kit
- 1 x Anti-Tip Kit
- 1 x Instructions
FEANDREA Notes:
- If your cat starts to chew or eat the pompom or elastic band, please remove the toys and keep them out of the reach of your cat.
- If the cat cave is damaged, please repair or replace it in time to avoid the risk of injury due to damaged parts.
- Attach the product to the wall with the anti-tip kit included for safe use.
- This cat tree is suitable for 3 cats to use, up to 15.4 lb each.
Free standard shipping on ALL ORDERS shipped within the continental US.
In general, your order will be delivered by a third-party provider (e.g. FedEx, UPS, or USPS) to your doorstep to the address you have given. Depending on the workload of the shipping company, shipping takes 5-7 working days. * Please be noted that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.
After the package has been shipped, we will send you the tracking number so that you can track the package. On the website of the responsible shipping company, you can check the shipping status and, if necessary, set delivery preferences.
Notes:
At present, we only ship to the continental US, Alaska, Guam, Hawaii, Puerto Rico are excluded.
And we do not ship to FPO, APO, DPO, and PO Box addresses.
We offer a 30-Day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery or 40 days of purchase. When it comes to returning your order, please send us your return request via email. Your order number and the reason for the return must be included in the email (photos attached if necessary). Our customer care department will help you with your request.
You must contact us about any damaged/Not received /incomplete items within 30 days of the delivery date to qualify for a resolution of the issue. We offer multiple solutions when your order is not right. We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
